This past year the management team has been working diligently on identifying metrics that can demonstrate the Agency's performance. These metrics have been placed within a framework to help summarize the data and to allow for the public, our member communities, and staff to better determine if the Agency is accomplishing its mission while adhering to its core values.
These metrics are presented using the Balanced Scorecard Framework. This framework is a common tool used successfully in the private sector to gauge performance and monitor improvement. The framework is divided into four perspectives: Financial, Business Process, Customer, and Human Capital. All of the metrics are placed into these perspectives. Each metric was selected as it can help demonstrate the Agency's goals of accomplishing the mission, vision, and values.
Providing these metrics through web based tools was an attempt to leverage existing technologies and to make public access as convenient as possible. It is our attempt to improve transparency and to improve the public's understanding of what we do and how we do it. While this site will always be a work in progress as we continue to update and improve the data it contains, we felt that it was ready for use by our member communities and the general public.
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